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7. My privacy and information (3)

Is my personal information kept private?

Yes your information is kept private and confidential. Keeping it that way is a priority for us and we only use proven systems to ensure this is achieved.

We encourage you to upload a photo to your profile but it is up to you and can only be seen by members of the Partnerunning Academy.

We also encourage you to contribute testimonials and success stories however we only collect and use stories and photos after you give your permission.

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6. Cost and payment information (5)

How much does my Partnerunning Community Membership Cost?

Details of Partnerunning Community Memberships are available on the Partnerunning Community page.

  • Premium Membership before December 31 2013 is $97 per month ($127 per month from January 1)
  • Partner Membership is $27 per month

Premium Membership provides access to Partnerunning Academy Gold Programs.

Partner Membership provides access to Partnerunning Academy Silver Programs.

Partnerunning Memberships include membership for couples/partners for a single membership fee.

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5. Can I do a Partnerunning Program if.... (18)

Can I do the program if I have an injury?

If you are injured we strongly advise you to consult physiotherapist and/or medical doctor before commencing training.

Depending on your injury it may be possible to undertake a training program but you should do this in consultation with your medical adviser.

Many running injuries can be cured quickly if a rest and treatment program is followed. Ignoring injuries can lead to them becoming chronic and ultimately injury can prevent you from running at all.

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3. More run training program questions (13)

Do I have contact with other runners in the Partnerunning Program?

There are a few ways you can interact with other runners in the program. The forum, chat room and webinars are the most common forms of interaction.

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4. Running, diet and fitness (12)

What equipment to I need?

The most important equipment you need is good shoes. Your running shoes should be fitted at a running specialty shop and you may wish to consult a sports podiatrist.

Many injuries come from poor shoe choice so please look after your feet. A small investment can save you a lot of pain, suffering and expense if poor shoes lead to injury.

Running clothes to suit the weather and conditions where you are training are also important.

Many runners like to wear sun glasses and/or a cap.

A watch to monitor your time and pace is also important. If you train with a partner one watch between the two of you might be ok.

Finally you require access to the internet to enter the Partnerunning Academy site. You can read all material online but will require access to a printer if you want to print your training diary and other documents.

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1. Partnerunning programs at a glance (17)

A few questions on Crossing the Line.

What do I need to do to be eligible?

It is simple. Complete your training review each week. This provides discipline for your training and helps you improve your performance. It demonstrates you have been training, indicates your injury free status when you reach the starting line and maintains your eligibility for Crossing the Line.

How do I claim my Crossing the Line Guarantee?

The post race review enables you to request your Crossing the Line Guarantee. Any problems please email academy@partnerunning.com

Why don’t you guarantee finishing times?

There are too many variables to guarantee finishing time. Each course is different and conditions such as hills, wind and temperature make a difference. Furthermore race strategy, diet, taper and race preparation are amongst the variables that help or hinder race performance. These factors are beyond our control and whilst we are certain our programs will enable you to finish it is not possible for us to guarantee exact finishing time.

Why do I have to start my race injury free to claim the Crossing the Line Guarantee?

We advise against running when you are injured. Our programs will ensure your reach the finish line when your start injury free and we guarantee them on that basis.

Injuries that are easy to recover from can become chronic and threaten your ability to keep running if you do not treat them and allow adequate time for recovery. We are committed to long term sustainable running and fitness.

If your are injured our Pay it Forward Guarantee allows you to restart your training when injury free rather than risk further injury by running when injured.

Can I use the Crossing the Line Guarantee to Pay it Forward?

Yes absolutely. If you don’t make it to the finish and want to repeat the program for free you can. We encourage you to take this option so we can assist you identify what went wrong and to succeed in your next attempt. This option is also useful if you become ill during your event. Food poisoning and headaches are two examples of illnesses that can appear during a race.

Does the Crossing the Line Guarantee give me my money back?

Yes you can repeat the program or claim a full refund if you complete the training as indicated by your weekly training reviews, start the race injury free and do not cross the finishing line.

What if I decide I am going to miss my race goal and pull out of the race before I reach the finish line?

Mmm. If you think you might just give up because you will not make your goal time we probably are not the ideal run coaches for you. Our credo is based on never giving up and once we start we finish if at all possible and would only stop if unsafe to continue.

That said if you do decide to give up you can still claim the Crossing the Line guarantee under the same conditions as everyone else. We won’t ask any more questions and will rely on you to decide if you deserve a refund.

What if I get timed out and asked to leave the course by the race organizers?

If this happens, and in some events where they have tight cut off times it can, we leave it to you. If you want to Pay it Forward you can. If you think you deserve a refund then just claim it and we will send it to you. It is your choice.

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2. How does the guarantee work? (5)

How does the Partnerunning Academy Guarantee work?

Partnerunning Academy Programs are designed for you to successfully complete your event. We measure our success by your success and we guarantee your success.

As a participant in a Partnerunning Academy Program you are covered by two specific guarantees. These are the Pay it Forward Guarantee and the Crossing the Line Guarantee.

Pay it Forward enables you to repeat or restart your training program if you have to defer or change your race. Crossing the line enables you to repeat your training program or claim a refund if you start your race injury free and fail to cross the finish line.

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